Help
Shipping and returns
Everything you need to know about getting your order, and what to do if something is not right.
Delivery
Shipping
Standard
3 to 6 working days. 7, free over 75.
Express
1 to 2 working days. 18.
International
7 to 14 working days. Rates are shown at checkout, and duties may apply.
Returns
Easy, free and fair
You have 30 days from delivery to return unused items in their original packaging for a full refund. Contact us and we will send a prepaid label within one working day.
If something arrives damaged, send us a photo and we will replace it right away, no return needed.
Care and repair
Looking after your pieces
- Wash mugs and bowls by hand or in the dishwasher
- Trim candle wicks to 5 mm before each burn
- Wash linens cool and tumble dry low
- Chipped something? We repair or replace it at cost